Support and contact

• Help panel. The ? at the top right of every workspace page opens a searchable guide to Yako, with the sections for the page you are on shown first.
• Ask Yako, Product guide. Open Ask Yako at the bottom right of any workspace page and choose the Product guidetab. Ask "how do I…" questions in plain words, such as how to upload a bank statement or give your accountant access, and it answers with the steps to follow.
• Ask Yako, Financial analyst.For questions about your own numbers ("what did we spend on software this year?"), use the Financial analyst tab. It answers from your books.

For problems, errors, account questions or anything the in-app guide could not answer, email support@yakobooks.com.

The more of the following you include, the faster we can help:

• The name of the workspace (the business) you were working in.
• What you were trying to do, and the steps you took.
• What you expected to happen, and what happened instead.
• Any error message, word for word.
• A screenshot, if you can take one.

Please do not send your password, a full card number or other login details by email, even to us. Nobody at Yako needs them to help you. If you think someone else knows your password, change it straight away and tell us at support@yakobooks.com.

A screenshot that shows financial figures is fine to send if it helps explain the problem. Crop out anything you would rather we did not see.

Email products@casialab.com if you would like to:

• add the Bookkeeper agent to a workspace (it is in early access and currently arranged through our team);
• run many workspaces or legal entities on Yako, or discuss terms beyond the standard plan;
• use Yako as an accounting firm working across several clients.

Standard pricing is published on the pricing page.

To report a security issue, or to ask for a copy of your data or for it to be deleted, email support@yakobooks.com. Our security page explains how your data is protected.

Many common questions about pricing, data, accountants and tax coverage are already answered in the FAQ.